From Brazil, Fabio is a co-founder of Awari, an education startup offering tech courses led by mentors. Standardized usability questionnaires are questionnaires designed for the assessment of perceived usability, typically with a specific set of questions presented in a specified order using a specified format with specific rules for producing scores based on the answers of respondents. Usability.gov was created by the US Department of Health and Human Services as a resource for UX best practices and website guidelines. For example, if you were to ask, “Why were you having difficulty navigating to this site?”, participants would be primed and biased to believe that it was a difficult task, even if it might have been incredibly easy. At first glance, what is the purpose of this website? Erik P.W.M. Why will you not? These are: Laboratory-based usability testing; Remote usability testing You noticed the example was specifically saying “book a 2-person boat ride for Tuesday” instead of just “book a ride”. Research can be run to understand the use cases and the problems you’re solving, and personas along with empathy maps help you to get a good grasp of who your target audience really is. If you are now wondering when to use which type of question, try thinking about when you would gather the most information from your participants. As previously mentioned, people rarely return to websites that are not user-friendly–you want your website to be as intuitive as possible. This might take place in somewhere as informal as a coffee shop or through a detailed study conducted in a lab. Once they are at ease with the study environment, the participants would then be more likely to be more open, which would generate more information. Screener questions are mostly self-identifying questions. PUEU Perceived Usefulness and Ease of Use Davis, 1989. Can you explain why you did that? Is pricing information easy to find? These are easily accessible through PlaybookUX’s templates. However, instead of websites, the focus is on web/mobile apps. Instead of asking big questions, like a potential solution, your responsibility is to ask smaller questions that help participants digest their thoughts easier. The range goes from 'I strongly agree' to … You can use a wide range of questions types including score based questions to star-rating questions. The System Usability Scale sample survey template consists of only 10 questions, which are answered using a Likert scale. Usability Testing Examples. Please do not leave any question blank. You might even mirror certain competitor activities and run heuristic evaluations to check for basic usability errors. The noted benefits of using SUS include that it: 1. Early-stage usability test example: ElectricFeel Product What would make you want to use this feature? Kayak.com (Or, KAYAK) is a robust travel website. An example of a sample statement would be: “I found the system easy to use.” The participants would then rate how easy the system was to use, with 1 being strongly agree and 5 being strongly disagree. Throughout the design process, several techniques can be employed to help you increase the odds of your product being usable. You can also ask for their descriptive comments to learn more about their thought process using open-ended text questions. All rights reserved. At the end of the day, UX testing is all about qualitative testing, or studies centered around generating data through direct observations. According to Uxeria, 88% of online customers do not return to websites that are not user-friendly, and 70% of online businesses fail because of bad usability. For example, perhaps your target audience is someone of the upper-middle class who is in the advertising industry. Asking them “What do you think of feature X?” doesn’t give you feedback as to whether the feature is usable or not – so instead, ask your subject to try out feature X. While it may be tempting to influence your users’ answers, you ultimately want the truth. Other questions. Available for mobile and web, DoorDash enables you to order from over 40,000 restaurants in 300+ US and Canadian cities. Anyone (who passes a background check) can start driving in the platform, and anyone can call an Uber car by using one of its mobile apps. Similar to website usability questions, web/mobile app usability testing questions target the navigability of your app. Questionnaire based usability testing Drs. To have an effective study, both types of questions should be mixed together to provide the most detailed interpretation of data. Usability Testing. Your goals and objectives will help you decide which types of questions to ask during each of the four stages of usability testing (as mentioned above). By being specific, you will not only make your participants’ lives easier, but also yours. SEQ have participants rate on a scale of 1-7 how easy (1) or difficult (7) a task was to complete. A leading online test case management tool designed around the user. Formulating the questions. Do you trust Company X? Create a website usability survey asking questions about various aspects of your website such as page load speed, design, content, etc. How frequently, if at all, would you use this feature? Leading your participants in a certain direction does the opposite of what you want to accomplish. 7 rules of asking usability testing questions. Other usability testing questions include those for first impressions of your site, competitor analysis, logo, brand perception, to name a few. Nevertheless, if you would prefer to monitor whether participants completed certain tasks or not, then moderated or unmoderated tests would be preferable. Games. serps. If we were to run actual usability testing studies on each one of these products, a lot more work would be involved than just writing a few task scenarios. games. If you are looking for a simple, albeit somewhat biased, survey, task completion questions are the way to go. PlaybookUX offers both of these services based on what you want. 5. This is confusing”. first understand what we are referring to when we say usability. Does this name remind you of any existing brands. In addition, SUS, SEQ, and task completion questions all fall under quantitative data, while open-ended questions are qualitative. It can save you thousands of hours and dollars on problems that would otherwise be costly to solve. Instead, take a step back and let the participants dictate what they were really thinking. Although asking for solutions sounds like the quick fix to your product’s problems, the issue with that is that participants can have difficulty articulating what exactly was confusing. Obviously, you may need to adapt certain questions to fit whatever product you’re designing, but each one will give you an idea of what you should be asking! System Usability Scale (SUS) contains 10 questions where participants are given 1–5 scale to fill, according to how they agree with every statement regarding product or feature on the test. Launched in 2013 by two Stanford students, it has raised over $180M to date. View details of our real-time and historical uptime stats. Airbnb, founded in 2008, is now well known around the world. Usability Testing is simply asking a user to try to accomplish something specific with your product. Usability tests help you: 1. One type of user testing question is website usability questions. What are your initial thoughts on this concept? Is this logo memorable? Or maybe you are looking to modify your website for the better. Throughout the design process, several techniques can be employed to help you increase the odds of your product being usable. CRC Press is an imprint of the Taylor & Francis Group, an informa business Boca Raton London New York USABILITY TESTING OF MEDICAL DEVICES MICHAEL E. WIKLUND JONATHAN KENDLER ALLISON S. … Web/mobile app usability testing questions. Next, we’ll take a look at a number of popular websites and apps, and write down a useful list of example task scenarios for each one of them. Not only are open-ended usability questions useful for probing, but they can also make your participants feel more comfortable with sharing their thoughts as the study goes on. You might even mirror certain competitor activities and run heuristic evaluations to check for basic usability errors. Is it trustworthy? For usability testing, standardized questionnaires are available for assessment of a product at the end of a study (post … Become a tester. IBM 12 questions. We’ve included some of the most important user testing questions to ask during and after the testing session. Similar to SUS questions, SEQ helps with post-study analysis.